By Jason Chen

Is ChatGPT Harmful or Helpful to Business Professionals? Part 1.2 The Good

A. The Good, continues

Traditional AI programs such as SAP or Enterprise Systems that were designed to assist accountants in their decision-making process can only generate mechanical suggestions according to guidelines set by human users. In comparison, rather than the formulaic computer program language produced by these older AIs, ChatGPT, without the aid of the internet, answers a wide array of questions and requests as if it has been studying and accumulating a wide spectrum of knowledge for years. ChatGPT can also learn and improve its accuracy from ongoing interactions with users in its constant evolution. That is, ChatGPT can anticipate users’ needs and questions to provide the assistance they seek. It remembers its answers to previous questions and can reference answers previously generated from ongoing interactions with users. ChatGPT draws its functionality from the massive text data accumulated in its artificial “brain” so that it resembles prominent scholars with knowledge in disciplines from medieval history to medical hypotheses. 

Working hand in hand with its enormous and growing knowledge base is ChatGPT’s striking ability to imitate human conversation. The interaction with the chatbot feels as if users are conversing with a real and intelligent person, thanks to its use of a natural language processing program. This allows ChatGPT to understand and respond to user input in a manner similar to how humans communicate in a natural setting. Consequently, ChatGPT can easily produce creative and business writing. While the quality of output can vary, ChatGPT could be a powerful tool for creative writers looking for inspiration and new ideas or for business professionals writing mundane letters and memos. In addition to creative and business fields, ChatGPT has potential application in a wide range of industries. For example, it could be used in customer service to provide quick and accurate responses without leaving customers with the impression that they are being forced to interact with a machine. ChatGPT can also provide the aforementioned functions in multiple languages (Screenshot 7). All of these incredible functionalities can be incorporated by tax professionals across the globe — and even the most basic functions in a tax practice can benefit from advanced AIs such as ChatGPT.


Starting first with basic email, correspondence from clients could be answered by ChatGPT, since it generates replies using natural human language. The chatbot could read and craft responses to clients as if the replies were from the tax professionals. If the email response function is embedded with additional computer program code generated by ChatGPT, it would also be able to forward emails with more technical or client- specific tax issues to the appropriate tax professional. Simultaneously, ChatGPT could automatically generate replies such as “[name of the tax professional or ‘I’] is/am aware of your questions and will be in touch with you soon.” This basic email function could free up tax professionals to conduct more valuable pursuits, such as looking into the answers clients seek, instead of spending a bulk of time answering emails that may not be billable or add value.

Next week, I will continue with part 1.3 of the ChatGPT's impact. If you enjoy my posts, please click on the blue follow button by my profile picture and comment.

Jason Chen, PhD

Comments

Post a Comment

Popular posts from this blog

By Jason Chen
Image
Feeling Good is NEVER Enough I asked my students what they spent their time on. A majority of them admitted that they checked Instagram posts and reels most often. I decided to sign up for an Instagram account after receiving this answer. I thought it would be effective to post something on Instagram to connect with my students. However, my experience with Instagram was a bit shocking. The majority of posts are advertisements. For non-commercial posts from people, most men do not own a shirt and women seem to have gluteus works done by Cardi B's plastic surgeons. Furthermore, pictures and reels that showed people tended to be extremely filtered that they looked almost like animated characters instead of real people. I wondered how my students, who are mostly in their late teens to early 20s, felt as social media such as Instagram seemed to popularize certain body types and superficial aesthetic. If I felt intimidated by all the shirtless men on public display, were my students unde
Read more
By Jason Chen
Image
  The Youngest Noble Peace Laureate The Noble Peace Prize has drawn polarized praises and criticism as this award is often conferred upon politicians. Some have argued the name of the Prize should be Political, not Peace, as some of the recipients, at the time of being awarded, either had barely any contributions to impactful peace or later turned out to be anti-peace in their actions following their awards. Among the very few non-politicians who became the laureates, Malala Yousafzai was not only the handful of Middle Eastern recipients, but the youngest so far and a true non-politicians.  Yousafzai is a human rights advocate for the  education of women  and children in her native homeland,  Swat , where the  Pakistani Taliban  had at times banned girls from attending school.  On October 9 in 2012, Malala was shot in the head on a bus by a Taliban gunman in an assassination attempt for her activism. She was in a coma while she remained a fighter who did not give up. The incident cause
Read more
By Jason Chen
Image
Peacemakers Needed Each semester this blog focuses on a theme. Last semester's theme was focused on identity. For the Fall 2023 semester, the theme will be "PEACEMAKERS." The draft for this entry was started on 9/11/23, which marked 22nd years since the devastating events in New York City and near the Pentagon. I reflected on the ultimate cause of such terrible acts and believe that the world then and now needs more peacemakers. On  August 28, 1963 , Dr. Martin Luther King, Jr. imagined a world " that one day. . . the sons of former slaves and the sons of former slave owners will be able to sit down together at the table of brotherhood." If in 2001 there were peacemakers who could reach across the gulf between some extreme religious factions and the US, the tragedies of 9/11 might have been prevented. Many would assume that history should have taught us to be more understanding of one another regardless of our differences. Contrary to that assumption, the world
Read more